Delivery and Return Policy
Delivery Information
Standard Delivery:
| Location | Shipping time |
| UK | 3-5 business days with tracking |
| Europe | 5-12 business days with tracking |
| Worldwide* | 5-20 business days with tracking |
*If you’re unsure whether we deliver to your country, please contact us at info@treviskin.com for more information. Our team will be happy to assist you with your inquiry and provide any necessary details about our delivery services.
- Charges: Standard delivery is available for all orders. For all UK orders, a delivery fee is applicable; however, we offer complimentary standard shipping for orders exceeding £60 (for UK orders only. For other countries, please check the rest of the policy or contact us at info@treviskin.com for any questions).
- Tracking: We provide tracking for all orders. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress to your delivery address.
Express Delivery:
- We are pleased to offer express delivery options for your convenience. The cost for express delivery will be calculated at checkout, ensuring you have the most up-to-date pricing based on your location and order specifics. If you have any questions or need further assistance, please reach out to us at info@treviskin.com.
- Availability: Express delivery is available for customers requiring expedited service. (For express delivery enquiries outside of England, please contact us at info@treviskin.com. We are happy to assist you in finding a solution that meets your needs).
- Details: For information regarding rates and estimated delivery times, please contact our customer service at info@treviskin.com. For delivery within the UK, the cut-off time for placing express orders is 12pm. Any orders placed after 12pm will be processed the next business day.
International Shipping:
- Scope: International shipping is available to a variety of global destinations, but if you cannot find your country or need any assistance, please drop us an email at info@treviskin.com.
- Shipping rates are calculated based on your destination and the weight of your package, and these costs will be displayed during the checkout process. If you’d like to get an estimate of the shipping charges before finalising your order, please visit our delivery information page or contact us at info@treviskin.com for assistance.
- Customs and Duties: Please note that international shipments may incur customs duties and taxes, which are not covered by our shipping charges and are the responsibility of the customer.
Return Policy
Conditions for Return:
- To qualify for a return, products must be unused, in their original condition, and returned in the packaging they were shipped in.
Initiating a Return:
- To initiate a return, please contact our customer service team via email at info@treviskin.com, providing your order number and the reason for the return. We will respond with detailed instructions on how to return your product.
Return Shipping:
- The customer is responsible for the cost of return shipping. Should the return be a result of our error, such as delivering an incorrect or defective item, Trevi Skin will bear the cost of return shipping.
30-Day Return Window:
- Customers who are not completely satisfied with their purchases may return unused products within 30 days of receipt for a full refund or exchange, subject to the following conditions: the products must be in their original condition, returned in the packaging they were shipped in, and accompanied by the original receipt or proof of purchase. Items that have been used or are returned outside of the 30-day window will not be eligible for a refund or exchange.
Refunds:
- Upon receipt and inspection of the returned item(s), we will notify you via email regarding the status of your refund.
- If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
International Returns:
- For returns from outside the UK, the customer is responsible for all associated shipping costs, as well as any customs duties and taxes incurred during shipment.
Exchanges and Damaged Goods
Exchanges:
- Should you wish to exchange an item, please contact our customer support for assistance. Exchanges are subject to the availability of the desired product.
Damaged or Defective Products:
- We are committed to ensuring the highest quality of our products. If you receive a product that is damaged or defective, please contact us immediately at info@treviskin.com. We will facilitate a replacement and cover any associated shipping costs.
Contact Us
Should you have any inquiries regarding our Delivery and Return Policy or require assistance with an order, please do not hesitate to contact our customer support team. You can reach us via email at info@treviskin.com. We are dedicated to ensuring your complete satisfaction and strive to make your experience with Trevi Skin enjoyable and rewarding.